No, all sales are final. Due to the bespoke nature of our jewelry, we operate with a strict no-returns policy. Please review product details carefully before purchasing.

Yes. All products come with a 12-month warranty covering defects in materials or workmanship. This includes both watches and fine jewelry. Warranty does not cover accidental damage or normal wear and tear.

We use only high-quality materials, including precious metals and ethically sourced gemstones. Each piece is crafted with attention to detail by skilled artisans to ensure lasting beauty.

Processing Time: 3–5 business days

Standard Shipping: 3–7 business days (UK)

Express Shipping: 1–3 business days (UK)

International Shipping: 7–14 business days
Custom orders may take longer; we’ll inform you at checkout.

Yes. We offer worldwide shipping, and delivery times vary by destination. Please note: international customers are responsible for any customs duties or import taxes.

Yes. Once your order ships, we’ll email you a tracking number so you can monitor the delivery progress.

We’re here to help. You can reach us via:
📧 info@timelessjewelsuk.com
📞/💬 +44 7352 800174 (Phone & WhatsApp)
📸 Instagram DM: @timelessjewelsuk